Delivery Policy

Legal operator

KAVTORA, LLC operates KavTora. References to KavTora, "we", "us", or "our" mean KAVTORA, LLC, unless a policy says otherwise.

Digital service only

KavTora is a software service. We do not sell physical goods and we do not ship physical products. Delivery means electronic access to the website, account, workspace, API keys, routing configuration, and related digital service features.

How access is delivered

• Website access is available at kavtora.com.
• Account access is delivered after registration and successful login.
• API access and routing features are delivered electronically through the workspace after account setup and credit pack activation.
• Purchased AI credits are added to the account after payment authorization or confirmation.
• Receipts and service messages are sent electronically when available.

Delivery timing

Most account, workspace, and API access is delivered immediately after the required registration, email, authentication, and payment steps are complete. Credit delivery can be delayed by payment review, fraud screening, vendor incidents, provider availability, or security checks.

Delivery problems

If paid access, API keys, or routing features do not appear after payment confirmation, contact [email protected] with your account email and invoice or transaction reference. We will investigate account activation, payment status, API key delivery, and any service incident affecting delivery.