Refund Policy

Overview

KAVTORA, LLC provides KavTora as a digital SaaS API routing service. This policy explains refund review, duplicate charges, API key delivery issues, AI credit delivery issues, and delivery-related remedies.

One-time credit purchases

Unless a separate written agreement says otherwise, purchases are prepaid AI credit packs for digital service usage. Credit packs do not renew automatically. Unused credit balances may be reviewed under this policy when there is a delivery, duplicate charge, or payment processing issue.

Refund eligibility

• First-time AI credit purchases may be reviewed within 14 days when credit usage is limited.
• Duplicate charges, billing errors, failed digital delivery, or API key provisioning failures are eligible for review.
• Consumed usage, used credits, upstream provider costs, completed service periods, and custom work are generally non-refundable.
• Accounts suspended for fraud, abuse, or Acceptable Use violations may be ineligible for refund.

How to request a refund

Email [email protected] from the account owner email. Include the account email, invoice or transaction reference, purchase date, API usage details if relevant, and reason for the request. Approved refunds are returned to the original payment method where possible.

Disputes and chargebacks

For duplicate charges, failed delivery, unauthorized payment claims, or billing disputes, contact [email protected] first so we can investigate and preserve account records. External payment disputes may require account access to be paused while the payment processor reviews the claim.